Shipping and Order Issues
In light of lockdowns, our delivery partners are experiencing some delays in their networks. We are committed to completing your orders as soon as possible, however please monitor your tracking for the ETA of your deliveries.
How much is the delivery cost for my order?
We've tried to keep the delivery cost as simple as possible for our customers so we only charge a $10 flat rate for orders under $95 and will send your order out for free if you spend over $95 in one transaction.
If your order is less than $95 you will be charged a flat $10 delivery fee - this applies to all apparel and/or homewares goods.
How long will it take to deliver my Harris Scarfe order?
Generally speaking, our orders are delivered within 5-10 business days depending on the volume of orders we are processing.
Do you deliver everywhere in Australia?
We ship our orders to all of mainland Australia and Tasmania via Australia Post. As a general guide, if you live in an area within coverage of Australia Post, we can ship an order to you. From time to time, there may be exceptions made on certain products limiting its delivery area, in these circumstances, the full details of coverage will be found on the product page.
Do you deliver internationally?
No, we only deliver within Australia.
Do I have to sign for delivery?
All orders must be signed for at the time of delivery, so please ensure there is someone available at the appointed delivery address. If there is no one available to sign for the delivery, Australia Post will leave a note for your parcel to be collected from your local Australia Post office.
How do I know that Harris Scarfe has received my online order?
Once you have placed your order online you will receive an order confirmation with an order number. We will also send you an email confirmation to the email address listed on your account details. This email will also contain your order confirmation number as well as a list of the item(s) you have purchased.
I've made a mistake on my order. How can I fix or cancel it?
If you have noticed an error with an order that's been placed, please contact our Customer Service Team as soon as possible on 1300 304 505 with the details so that we can correct the error. Our customer service team are on standby Monday - Friday: 8:30am - 5:30pm (AEDT).
Although we cannot guarantee that all requests for amendments or cancellations can be fulfilled, we will strive to amend an order and/or provide you with a refund in full as long as your order has not left the fulfilment facilities.
Unfortunately, for orders that have left the fulfilment facilities, the only way we can accept a refund or amendment is for you to return your order to a local Harris Scarfe store.
Once the order has left our fulfilment facilities, we cannot refund delivery costs except when Harris Scarfe is at fault or if the product is faulty or not as described.