FAQ


Do I need to signup as a HS Friend member to purchase online?

You don't need to signup as a HS Friend to make online purchases. If you prefer, you can checkout as a guest. There are member exclusive perks of becoming a HS Friend so signup today to receive all the latest news and offers.


How do I login to my account section?

If you are an existing HS Friend, you can login here to access your account.

Alternatively if you signed up as a HS Friend member in-store and haven't set up an online password for your account, simply register here with the same email address used for your in-store membership.

Please see our Account Management page for more information.


Do you have a returns policy?

Yes, you can view our Returns Policy.


I've signed up for a HS Friend membership but I'm not getting emails. What's going on?

Sometimes your email service provider will only let emails from your contacts into your inbox, and the rest go to your junk folder. Make sure you add Harris Scarfe to your email contacts book so you don't miss any of our latest news and offers!


What if I cannot get my return to a store?

If you cannot access a Harris Scarfe store to return an item, please contact us.


Am I able to exchange or return an item? What's the process?

To exchange or return an item simply return the product to a Harris Scarfe store along with proof of purchase (Your tax invoice or purchase receipt). We'll then assess your items and once approved allow the exchange. Items must be in their original packaging and suitable for resale. Manuals, packaging and accessories must accompany electronic products. If you are unable to access a Harris Scarfe store, please contact us.

Please see our Returns & Exchanges page for more information.


What should I do if my product is faulty?

If your item is faulty, please contact us so we can assess the extent of the fault and provide instructions on what to do with the item.


My item is under warranty. Do I call Harris Scarfe or the manufacturer?

Please contact us and we will advise you how to access the warranty.


What should I do if a product is being recalled?

If a product is being recalled, we'll contact you and let you know how to return it. Alternatively, you can return the product to any Harris Scarfe store.


How do I redeem a Promo Code?

Promo Codes may be provided to you via our catalogue, mail, email or on advertisements that may be required to activate discounts and/or special offers on our website.

Promo codes are alpha numeric and case sensitive so it must be entered exactly as printed to validate them. A maximum of one promo code may be applied to any order. Promo codes restricted to our HS Friends members, require you to sign in prior to code redemption. Enter the code in the "Promo Code" box and press REDEEM to activate the discount or offer. If you are experiencing issues redeeming a promo code, please contact us.


Where is my nearest store?

You can locate your closest store here.