Privacy & Security Policy
Your privacy
HS recognises that your personal information is important to you and understands that you may have concerns about how information is collected, used and shared. HS is obligated to comply with all applicable Australian privacy legislation and ensures that our staff are aware of these obligations.
Why we collect information
We collect information for a number of reasons including:
* To deliver our products or services to you
* To complete other transactions with you or on your behalf
* To improve our service
* To provide offers that may be of interest or benefit to you
How we collect this information
We collect information in a number of ways:
* When you order goods or services, particularly when those products are delivered
* If you open a Harris Scarfe Card account with us.
* When you shop in our stores and provide your information.
* When you make an enquiry with us.
What we collect
The personal information we collect is in most cases supplied by you when you purchase our products and services and may include the following:
* Full Name
* Gender
* Birth Date
* Postal Address
* Delivery Address
* Phone Mumber
* E-mail Address
Who we may share your information with
We may need to pass your personal details such as your name and address to companies who perform delivery services. We may also pass your personal information to other organisations that assist us in providing our products and services and organisations that may have products and services we consider may be of interest to you. In these circumstances, we request that these third parties take all reasonable steps to protect your privacy. If you would like to access or update your personal information, contact our customer service department at harrisscarfecard@harrisscarfe.com.au. We prefer to receive written requests as in many cases this assists us to verify your identity.
Direct marketing
When we ask you to join our mailing list, we will ask for your name, address, email address and phone number. When you place an order we also ask for credit card information in order to process the payment.
We maintain a record of your orders and your activity on our site for research and problem resolution purposes. We do not rent, share, or exchange our customer’s details.
We do not store complete credit card information on our web server.
If you receive marketing offers from us, or third parties with which we have an arrangement, and do not wish to receive them in the future, please contact our customer service centre at customerfeedback@harrisscarfe.com.au
Access
If you would like to access or update your personal information, write to our Customer Service department at customerfeedback@harrisscarfe.com.au. We prefer to receive written requests as in many cases this assists us to verify your identity.
Updates
From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.
Website Traffic
When you visit www.harrisscarfe.com.au, we automatically collect non identifying aggregate information such as your domain name, browser type and referral information. This is solely for the purpose of monitoring our website traffic. This information gives us an insight on which pages are visited most frequently. This is used to improve the site so we can provide a better experience for you as a customer. We do not monitor your activity outside of our site, but we do gather information on what sites refer traffic to us.
The harris scarfe website does use cookie technology. Cookies are pieces of information downloaded on your computer when you browse websites. These cookies are used for shopping cart identification and to track your navigation pattern on our website. As you browse and add items to your shopping baskets, this information is created and stored on our web server. The cookie identifies which shopping basket belongs to each individual customer. You will not be able to order if cookies are disabled.
Harris Scarfe use Google advertising programs that use cookies to improve your online experience, including the display of more relevant ads on external websites. Anyone may opt out of these programs at any time by clicking here.